With such a diverse landscape of customer relationship management (CRM) software, monday.com has emerged as a versatile and user-friendly platform. As we step into 2024, understanding the pricing structure of monday.com CRM is crucial for businesses aiming to optimize their sales processes and workflows. This comprehensive guide delves into the various pricing plans, features, and considerations to help you make an informed decision.
Understanding monday.com CRM
monday.com CRM is a customizable platform designed to streamline sales processes, manage customer data, and enhance team collaboration. Its intuitive interface and flexible features make it suitable for businesses of all sizes. Whether you’re a startup or an enterprise, monday.com CRM offers tools to manage leads, track sales pipelines, and automate repetitive tasks.
monday.com CRM Pricing Plans
monday.com offers a range of pricing plans to cater to different business needs. Each plan comes with its own set of features and capabilities.
Free Plan
The Free Plan is ideal for individuals or small teams looking to manage basic CRM functions. It includes up to 2 users, 3 boards, and 200 items. While it lacks advanced features like automations and integrations, it’s a great starting point for those new to CRM software.
Basic Plan
At $12 per user/month (billed annually), the Basic Plan offers unlimited contacts and pipelines, customizable pipelines, and templates for lead, contact, and deal management. It’s suitable for small businesses seeking essential CRM features without the complexity of advanced tools.
Standard Plan
Priced at $17 per user/month (billed annually), the Standard Plan includes all Basic features plus advanced account, contact, and deal management, 2-way email integration with Gmail and Outlook, HIPAA compliance, and 500 AI credits per month per account. This plan is ideal for growing businesses requiring more advanced tools.
Pro Plan
The Pro Plan, at $28 per user/month (billed annually), offers all Standard features along with private boards, chart view, time tracking, formula column, and 25,000 automations and integrations per month. It’s best suited for larger teams needing extensive automation and integration capabilities.
Enterprise Plan
For large organizations with complex CRM needs, the Enterprise Plan offers custom pricing. It includes all Pro features plus enterprise-scale automations and integrations (250,000 actions per month), multi-level permissions, robust security features, and a dedicated customer success manager.
Expert Commentary
by Dr. Eliana Greene, CRM Strategy Consultant & SaaS Advisor
“In 2024, the CRM landscape has matured significantly, but monday.com’s CRM offering still stands out for its flexibility and clarity in pricing. I’ve tested and advised on nearly every popular CRM software in the market—from Zoho CRM to more niche solutions—and monday.com continues to strike the right balance between simplicity and depth. When reviewing the monday crm pricing, one thing is immediately clear: the transparency of the monday.com pricing and plans gives teams the confidence to budget effectively.
The most frequently asked questions I hear from clients revolve around cost and customization. And when it comes to crm pricing 2024, it’s not just about numbers—the plan you choose, the feature plan and users, and how you use monday as your platform of choice matter deeply. The plans start at a competitive 8 per user monthly rate for the Basic tier, while the Standard plan—the one I usually recommend to growing sales teams—is 10 per user, billed annually. And if you’re an enterprise or developer-led team working on complex workflows, the monday dev capabilities under the enterprise plan are hard to beat.
What sets monday.com apart from other crm providers is the sheer clarity of its pricing page. You won’t find hidden fees or complex licensing structures. Instead, you’ll find three different pricing plans, each with tier-specific CRM features, integrations, and automation options. For nonprofits, monday.com continues to offer discounted pricing for qualified teams, making it an even more attractive solution. I especially appreciate that they also offer a free version, which lets you explore the basics of monday.com’s crm before upgrading to paid plans.
For smaller teams that need essential sales tools, the monday sales crm pricing feels like a bargain, especially given that dashboards are free to use across plans. And if you change your plan down the road, the switch is seamless. I always advise my clients to recommend the yearly plan for cost efficiency—it offers real value, particularly if you’ve already started with monday crm and plan to scale.
Compared to solutions with different pricing models, monday.com makes it easier to control your CRM investment. The individual plan is ideal for freelancers, while the plan also allows for expansion without disrupting existing workflows. The cost depends on the plan, sure, but it’s also about how much mileage your team gets from the platform.
If you’re still debating CRM tools, it’s time to learn more about monday, especially if you would like to implement monday.com in your business. The monday crm plans are competitively positioned, and crm users gain access to meaningful features without fluff. The monday.com cost is predictable, the plans are available to suit all team sizes, and the sales insights gained through the platform are on par with the best crm tools out there.
I encourage all decision-makers to closely review the monday.com pricing, explore the crm plans, and assess which plan type aligns best with your current and future business needs. And if in doubt, contact monday.com—their support team is among the most responsive I’ve encountered. You can also purchase your monday.com subscription through a partner portal, which—full transparency—may earn a referral fee for consultants like myself. Still, I’d stand behind monday.com even without it.
In short, using monday.com for sales and monday work management offers a unique advantage: a customizable, visual CRM with scalable pricing and the agility to support everything from a solo operation to a global sales force. That’s something every serious business leader should know about monday.com.”
Myth busting: 3 common misconceptions about monday.com CRM pricing
When exploring CRM tools like monday.com, it’s easy to run into half-truths or outdated information. Let’s debunk three common myths that might be clouding your judgment—and clarify what’s actually true based on how monday.com is built and priced.
Myth #1: monday.com is only for project management, not CRM
Many still assume that monday.com is solely a project management tool. While it’s true that monday.com gained popularity for visual task tracking and workflows, the platform has evolved far beyond that. The monday.com sales solution includes a fully developed CRM suite with features like contact and deal tracking, activity timelines, and integrations with tools like HubSpot.
If you’ve read a monday crm review from just a few years ago, it might not reflect the powerful CRM features available today. You can now use monday crm to manage your entire sales process, not just internal projects.
Myth #2: You’ll have to pay for features you don’t use or need
Another misconception is that every user must upgrade to the highest plan just to access core CRM functionality. In reality, monday.com’s pricing structure is modular and designed to fit your use case. You can pick a desired plan based on your actual needs, and each plan allows for a range of features that align with your goals—be it lead generation, pipeline tracking, or team collaboration.
Moreover, the plans and pricing are transparent and scalable based on the number of users. If your needs shift, you can always change plan without starting from scratch. Want to switch from CRM to project management or add more integrations? That’s possible with a few clicks.
And yes, monday.com even offers discounted pricing for qualified nonprofit organizations, which is something many overlook. Don’t let assumptions about rigid pricing prevent you from exploring the right plan for monday.
Myth #3: All Monday CRM plans are expensive and identical across features
Not true. The monday.com plans and pricing vary significantly, and the plan is the most affordable only if it fits your use case. For instance, smaller businesses may do perfectly fine on the Standard plan, while larger sales teams may benefit more from the Pro or Enterprise tiers, which offer more robust automation and analytics.
The key is to compare pricing and feature sets for each tier. If you’re not sure, simply contact monday.com—their team will help match you with the right plan. Consultants who recommend plans may earn a referral fee, but that doesn’t change the fact that monday.com is one of the most customizable and cost-effective tools out there for CRM and project management alike.
In short: not all CRMs are created equal, and not all myths hold up. monday.com offers clarity, flexibility, and real value—especially when you take the time to find the plan that allows your team to grow.
Key Features Across Plans
monday.com CRM is built to streamline your sales process with features like:
- Email Sync & Tracking: Integrate with Gmail or Outlook to manage communications within the platform.
- Automations: Automate repetitive tasks to save time and reduce errors.
- Dashboards: Visualize your sales pipeline and team performance.
- Mobile Access: Manage your CRM on the go with mobile apps.
- Integrations: Connect with over 200 apps, including Slack, Zoom, and Google Workspace.
Considerations for Choosing the Right Plan
When selecting a plan, consider:
- Team Size: Larger teams may benefit from the advanced features in the Pro or Enterprise plans.
- Feature Requirements: Assess which features are essential for your sales process.
- Budget: Ensure the plan fits within your financial constraints.
- Growth Plans: Choose a plan that can scale with your business.
Discounts and Trials in Plans and Pricing
- Free Trial: monday.com offers a 14-day free trial for its Pro plan.
- Nonprofit Discount: Qualified nonprofit organizations can receive discounted pricing.
- Annual Billing Discount: Opting for annual billing can save you up to 18% compared to monthly billing.
Summary – with No Frequently Asked Questions
- Free Plan: Suitable for individuals or small teams starting out.
- Basic Plan: Ideal for small teams needing essential CRM features.
- Standard Plan: Suitable for growing businesses requiring more advanced tools.
- Pro Plan: Best for larger teams needing extensive automation and integration capabilities.
- Enterprise Plan: Tailored for large organizations with complex CRM needs.
By understanding the features and costs associated with each plan, you can choose the monday.com CRM option that best aligns with your business objectives.